Dear Mr. Blankenship,
We are enjoying so much. It has been a few months since you and your company completed the renovations, but everyday we are amazed at the changes and how beautiful they have made our home.
From the first day we met to.discuss our ideas until completion, communication stayed open. This was very impressive. We were always kept up to date and informed as the work schedule progressed. The attention to detail from start to finish made the plan move smoothly. Measurements were taken and recorded not just once, but several times to assure accuracy. Again, to ensure accuracy and reduce the risk of error, Mr. Blankenship conducted 'walk throughs' at different intervals.
When the work began, it went like clockwork---truly amazing, We loved to watch them. They worked with such precision, if something didn't go as planned, it wasn't 'covered up', it was worked on until fixed—even if It meant they had to tear out and start over. You saved us what would have been thousands of dollars when the guys found a hole in a pipe in the downstairs shower. They had scraped and dug to the original tile flooring and dirt, then replaced the pipe. You did not add additional charge to the 'agreed upon' price. I was very grateful, but shocked. Most would have charged extra or not bothered with the problem at all.
Every person that worked here was kind, courteous, friendly, and most of all highly skilled. After a couple of week, all Of them felt like family to us. They were respectful of our home. Drop cloths Were placed on the floor from the doorway to the location of work and hung cloths where sanding was done. Everything was picked up, put away, and swept when they were finished for the day. They worked quietly and diligently. They were here to work and not play—that was obvious—super hard workers. When we called the office, Lisa, Mindy, and Ann were so kind and friendly. It felt like we had known them for years. They were so helpful and always got back to us by phone/message or email.